Security Policy

1 Introduction

At Syntax Care, we take security seriously. Protecting your data and maintaining your trust is our highest priority. This Security Policy outlines our commitment to safeguarding information and implementing robust security measures.

2 Data Protection Measures

2a Encryption

All data transmitted between your browser and our servers is encrypted using Transport Layer Security (TLS) protocols. We also encrypt sensitive data at rest using industry-standard encryption algorithms.

2b Access Control

Access to systems and data is strictly controlled through role-based permissions. Only authorized personnel have access to sensitive information, and all access is logged and monitored.

2c Authentication

We implement strong authentication mechanisms, including multi-factor authentication (MFA) for administrative access and regular password rotation policies for all accounts.

3 Infrastructure Security

3a Hosting Security

Our hosting infrastructure is secured with firewalls, intrusion detection systems, and regular security assessments. We work with reputable cloud providers that maintain SOC 2 compliance and undergo regular third-party security audits.

3b Network Security

Our network architecture includes multiple layers of security controls, including network segmentation, DDoS protection, and continuous monitoring for suspicious activity.

3c Regular Audits

We conduct regular security audits and penetration testing to identify and remediate potential vulnerabilities before they can be exploited.

4 Incident Response

4a Detection and Analysis

We employ advanced monitoring tools to detect potential security incidents in real-time. Our security team analyzes alerts to determine the severity and impact of potential threats.

4b Containment and Eradication

When a security incident is confirmed, we immediately implement containment measures to prevent further damage. Our team then works to eradicate the threat and restore affected systems.

4c Recovery and Lessons Learned

After containing and eradicating threats, we focus on recovery and restoring normal operations. We conduct post-incident reviews to identify lessons learned and improve our security posture.

5 Vulnerability Management

We maintain a proactive vulnerability management program that includes:

• Continuous monitoring for new vulnerabilities affecting our systems
• Prioritization of vulnerabilities based on risk assessment
• Timely patching of critical and high-risk vulnerabilities
• Regular penetration testing by third-party security firms

6 Employee Training and Awareness

All employees receive comprehensive security training covering:

• Security best practices and procedures
• Phishing and social engineering awareness
• Data handling and privacy requirements
• Incident reporting procedures

7 Third-Party Security

We carefully evaluate the security practices of third-party vendors and service providers. Our vendor management process includes:

• Security questionnaire assessments during vendor selection
• Regular security reviews of critical vendors
• Contractual security requirements for all vendors
• Ongoing monitoring of vendor security posture

8 Compliance and Certifications

We maintain compliance with industry standards and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• ISO 27001 information security standards
• SOC 2 Type II compliance for our infrastructure

9 Reporting Security Issues

If you believe you've found a security vulnerability in our systems, please report it to us through our security.txt file or by emailing security@syntaxcare.dev.