💼 Our Policies
Terms of Service
Our agreement with you. Please read carefully.
Last updated: August 15, 2025
Key Terms Summary
We believe in transparency. Here are the most important points of our agreement:
- Your Ownership: You own the final, delivered website. This includes the design, text, and unique code created for you.
- Our Ownership: We retain the rights to our underlying tools, processes, and reusable code that we use for all our projects.
- Payment: Projects typically require a 50% deposit to start and 50% upon completion, before the final website goes live.
- Our Guarantee: We provide a 30-day warranty after launch to fix any bugs or technical issues in our work.
- Collaboration: Great websites require teamwork. We rely on your timely feedback and content to complete your project successfully.
1 Our Service Agreement
These Terms of Service ("Terms") are a legally binding agreement between you ("Client") and Syntax Care ("we," "our," or "us"). They govern our professional relationship and the services we provide. By hiring us, you agree to these terms.
2 What We Need From You
To ensure your project runs smoothly and on schedule, we need your help with the following:
- Timely Feedback: Providing feedback on designs and drafts within the agreed-upon timeframes.
- Content & Materials: Supplying all necessary text, images, and other content when needed.
- Clear Communication: Informing us of any changes or concerns promptly.
- Access: Providing access to necessary accounts, like your domain registrar or hosting provider.
Significant delays in providing feedback or content may result in adjustments to the project timeline and, in some cases, additional costs.
3 Payment Terms
3a Website Design Projects
- A 50% deposit is required to schedule your project and begin work.
- The remaining 50% is due upon project completion, before the website is launched.
- Late payments may incur a service charge of 1.5% per month.
3b Website Care Plans
- Care plan fees are billed monthly in advance.
- Services may be paused if payment is more than 15 days late.
3c Additional Work
Any work requested that falls outside the original project scope will be quoted separately. We will always get your written approval before proceeding with work that will incur additional charges.
4 Who Owns What
4a Your Content & Final Website
You own all the content you provide to us. Upon final payment, you also become the owner of the finished website design and its unique code. You are free to do with it as you please.
4b Our Tools & Processes
We retain ownership of our pre-existing code, libraries, tools, and processes. We grant you a license to use these as part of your website.
5 Our Warranty & Service Guarantee
5a 30-Day Warranty
We warrant that our services will be performed in a professional manner. For 30 days after your website launch, we will fix any bugs or technical errors related to our work, free of charge.
5b Disclaimer
While we build websites to the highest standards, we cannot guarantee specific business outcomes, such as search engine rankings or sales figures. We also cannot be responsible for issues caused by third-party hosting, plugins, or changes you make to the code after delivery.
6 Our Limited Liability
This is the standard legal section that limits our financial risk, allowing us to provide our services at a reasonable cost. In the unlikely event of a dispute, our maximum liability is limited to the total amount you paid us for the specific project in question. We are not liable for any lost profits or indirect damages.
7 Ending Our Agreement
You may choose to end our agreement at any time with written notice. You will be responsible for payment for all work completed up to the termination date. We may terminate the agreement if the client fails to pay, breaches the terms, or becomes abusive.
8 Governing Law
This agreement shall be governed by the laws of the State of New York.
9 Contact Us
If you have any questions about these Terms of Service, please contact us: